Returning an Item
Please check your purchase fully on receipt. Transit damage must be reported within 24 hours of delivery. All items and parts of items must be checked for any damage prior to assembly. If you change your mind for any reason and you wish to return your purchase you must notify us within 14 days by email to firstname.lastname@example.org. Items may only be returned for credit we do not do exchange. If you didn't receive a returns form with your order, please enclose a note with your Name and Order Number inside the box that you are returning, or email email@example.com for a new form. Any items returned without a returns form or order number will not be refunded.
Please note, all returns must be returned to A Splash of Colour within 14 days from receipt of delivery. A full refund excluding any applicable delivery costs will be processed within 14 days of us receiving the returned items.
Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. All products must be returned in their original packaging for full credit or replacement. Failure to do so may result in a compensation charge for any damages that occur in transit. Items must not have been used or assembled in any way. A Splash of Colour retains the right to refuse a return on any item not deemed to be resalable.
Please note that we do not offer a free returns service. We do not refund the returns postage cost, the original delivery charge, nor offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail, we recommend that you get proof of postage. You must include your customer order details with the package, as we cannot process the store credit without these.
Special Order Items
Items that have been hand made or made to order from our suppliers may only be returned for credit if the item is damaged or defective under section 6.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then a refund will be transferred to you account within 14 days for the value of the price paid for the goods.
Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item if the above conditions have not been met. Large items can be collected for a charge. Please email our returns team to arrange this firstname.lastname@example.org.
If your purchase is not fit for purpose, is faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange your return for free. We will require you to return the item, as it may be necessary to return it to the manufacturer.
Unfortunately, sale items cannot be refunded.
The returns address where necessary will be indicated on the despatch note included in the delivery package. If you have lost the delivery address please email email@example.com and we will help you as quickly as possible.